10
years
Leather Warranty
Full-grain leather and every hand-stitched seam.
Warranty Policy
At Saddle & Co., we craft every bag to become part of your story for decades, not seasons. If anything fails due to a manufacturing defect under normal use, we will repair or replace your bag at no cost to you, anytime within those periods.
5
years
Hardware & Craftsmanship
Zippers, buckles, rivets, and handles.
What we cover
- A torn hide
- A broken or unravelling seam
- Faulty zippers, buckles, rivets, or handles
What is not covered
- Damage from misuse or accidents
- Damage from neglect
- Unauthorized alterations
How to make a claim
-
1
Email us
Write to support with your order number.
-
2
Send clear photos
Show the issue so we can assess it quickly.
-
3
We repair or replace
At no cost to you, quickly and respectfully.